Shipping policy

1. Delivery areas

We deliver to the countries and regions available for selection at checkout in the OSKAR online shop. Whether delivery to your specific address is possible will be shown before you complete your order.

2. Delivery charges

The delivery charges applicable to your order will be shown in the basket or at checkout before you place your order. If a product or chimney kit is expressly marked as including free delivery, no standard delivery charges will apply for the specified delivery region.

For deliveries outside the European Union, additional import duties, customs duties or local taxes may apply unless they are expressly included at checkout. Such charges are levied by the competent authorities and must be paid by the recipient.

3. Delivery methods, carriers and multi-parcel deliveries

Due to their size and weight, chimney components and wood-burning stoves are mainly shipped by freight carrier, while smaller accessories are sent by parcel service (usually GLS). Chimney systems and kits often consist of several individually packaged components. An order may therefore be delivered in several parcels with multiple tracking numbers. You will not incur any additional delivery charges for these necessary partial deliveries.

Collection is available by prior arrangement with our customer service team.

In exceptional cases, we may use another suitable carrier. This does not affect customers’ statutory rights.

4. Processing and delivery times

Unless otherwise stated, the delivery time within the EU is 2–7 working days from the conclusion of the contract or, in the case of advance payment, from receipt of payment in full. Different delivery times will be stated on the product page, at checkout or in the order confirmation.

If an order contains items with different delivery times, delivery may be based on the item with the longest delivery time or may be made in partial deliveries. We will notify you of any significant delays via the contact address provided with your order.

5. Delivery address and acceptance

Before completing your order, please check that the delivery address is complete and correct. To the extent permitted by law, you may be charged any additional costs arising from an incorrect address for which you are responsible or from an unjustified refusal to accept delivery.

6. Damage in transit and missing parcels

When you receive the shipment, please check it for visible external damage and verify the stated number of parcels. Where possible, ask the carrier to record any visible damage and notify our customer service team at support@hello-oskar.com or via the contact form. Failure to follow these instructions does not limit your statutory rights.

Last updated: 27/08/2026 · SHA-256: f76b4e0a077f3355905da5233c2bb20d78abe5ac50de95aaaf8b2456ea72b1bb